Bob Lucas holds dual roles as President of 'Creative Presentation Resources' - a creative training and products company, and as a founding Managing Partner for 'Global Performance Strategies', LLC - an organization specializing in performance-based training, consulting services, and life planning seminars.With extensive experience in human resources development, management and customer service, over the past three decades in a variety of organizational environments, Bob has gained valuable insights that he shares with client organizations. This background gives him a real-world perspective on the application of theory he has studied and used for several decades.
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He is also certified to teach a variety of training programs from various national and international training organizations.Bob uses an interactive, experiential approach to assist organizations and individuals in developing innovative and practical strategies for improved workplace performance. Some of his areas of expertise include presentation skills, creative training and management program development, train-the-trainer, interpersonal communication, adult learning, diversity, customer service, team building, and employee and organizational development.In addition to training and consulting, Bob is actively involved professionally and has served on a member of numerous boards of directors. He was formerly the President of the Central Florida Chapter of the American Society for Training and Development and the Chairman for Leadership Seminole in Florida.In addition to giving regular presentations to various local and national groups and organizations, such as ASTD International, Bob is a sought after expert. He is a regular interviewee on several radio stations, writes a monthly e-newsletter on workplace issues (subscribe at www.globalperformancestrategies.com), and regularly writes articles for professional publications. Bob also serves as an adjunct faculty member for Webster University where he teaches Human Resource Development, Diversity, Organizational Communication, and Training & Development.Listed in the 'Who's Who in the World', 'Who's Who in America' and 'Who's Who in the South & Southeast' for a number of years, Bob is also an avid writer.
Customer Service 7th Edition Robert W. Lucas Pdf Book
Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology.
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Customer Service Skills for Success 6th Edition by Robert Lucas and Publisher McGraw-Hill Higher Education. Save up to 80% by choosing the eTextbook option for ISBN: 361,.
Customer Service 7th Edition Robert W. Lucas Pdf File
- Customer Service Skills for Success 6th Edition by Robert Lucas and Publisher McGraw-Hill Higher Education. Save up to 80% by choosing the eTextbook option for ISBN: 361,.
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Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel. Wwe 2k16 pc download.